Anaconda/UX Redesign/Usability Test Scripts

This is the first draft of the usability test scripts we will be using when testing the users. We will be testing a total of 8 users (4 novice users and 4 professional/experienced linux users). The type of users we'd like to test are as follows:

1. Novice users who may be new to linux who just want to install a desktop system
2. Experienced linux users who may dabble in system administration, are very technical, and like trying out different technologies
3. Professional system administrators who work with advanced storage devices and configurations, typically on the job, not for fun

The 5 use cases we will be testing are:

1. Non-English/US Install
2. Dual Boot Install
3. Customized LVM Install
4. Customized RAID Install
5. Preserve /home directory

First Draft

Introduction

[Monitor off, Video off, Computer reset]

Hi, how are you doing today? Thank you for coming!

I'm ____________ and I'll be guiding you through this session today. Before we begin, I want to tell you a few things to keep in mind and a little bit about this process so you know what to expect.

Right now at Fedora we are in the process of redesigning the interface of Anaconda, the installation program of Fedora. We are asking people to test Anaconda to see whether it works as intended. This session should take about 30 minutes.

I would like to make it clear that we are testing the program, not you. Don't worry about making any mistakes because you can't do anything wrong here.

As you are going through the installation process, I would like you to think out loud as much as possible. Say what you're looking at, what you're thinking, and what you're trying to do. This will be very helpful for us.

Also, remember that we are doing this to improve Anaconda so we need to hear your honest thoughts and reactions. Don't worry about what we are thinking or about hurting our feelings. We want to know what works for you and what doesn't.

If you have any questions throughout the process, don't hesitate to ask. I won't be able to answer them right away, because we want to see what people do without the help of someone else. If you still have any questions at the end, I’ll try to answer them then. And if you need to take a break at any point, just let me know.

During this session we will be recording what is on your screen and what you will be saying.[1] This won't be seen or heard by anyone except the people working on this project. Now, I am going to ask you to sign a simple waiver which states that we have your permission to record you during this session and that it will only be seen by the people working on this project.

[Give them the waiver to sign.]

Do you have any questions so far?

Okay, we'll begin now!

[Read the task instructions for the specific use case.]

Use Case: 1) Non-English/US Install for Novice Users

Your friend just told you about a really cool operating system called Fedora. When you get home you put the CD with Fedora 18 on it into your computer and begin downloading/open the Fedora 18 ISO file your friend sent to you on your virtual machine. [2] Since you're very anxious to use Fedora, you go through the installation process without any customizations.

[Hand the user the Fedora disk/Point the user to the ISO file.] [2]

Use Case: 2) Dual Boot Install for a Professional/Experienced Linux User

At the office you have been hearing a lot about the new Fedora 18 and are now curious about it and want to see what it's like for yourself. On your desktop computer at home, you have a virtual machine with Windows installed on it already. You realize have enough disk space on your VM so you decide to install Fedora 18 without wiping Windows.

[Hand the user the Fedora disk/Point the user to the ISO file.] [2]

Use Case: 3) Customized LVM Install for a Professional/Experienced Linux User

At work you are told to install Fedora 18 on a virtual machine with a specific LVM disk layout given to you by a co-worker. [3]

[Show the user the diagram of the disk layout.

Use Case: 4) Customized RAID Install for a Professional/Experienced Linux User

Notes for things that need to be discussed:

• [1] The testing environment and materials used still need to be clarified.
• [2] The user will either download Fedora from a CD or ISO file.
• [3] Mairin Duffy will write draw out a diagram and write a description for this.