Bugzilla Introduction (2008-11-08 classroom)

Fedora Classroom - Introduction to Bugzilla - Jon Stanley - Saturday, November 7, 2008

IRC Log of the Class

 21:00 -!- nirik changed the topic of #fedora-classroom to: Fedora Classroom - An Introduction to Bugzilla with your teacher: jds2001 - 
 See https://fedoraproject.org/wiki/Communicate/IRC/Classroom for more info
 21:00 < domg472_> bye and thanks
 21:00 < linuxguru> thanks herlo
 21:00 < jds2001> hey guys :)
 21:00 < linuxguru> hi jds2001 ;)
 21:00 < fengshaun> jds2001, hiii
 21:01 < Ineluctable> hello
 21:01 < jds2001> so I don't have any slides or anything fancy like that.
 21:01 < fengshaun> I need this classroom actually!
 21:01 < fengshaun> jds2001, don't worry!
 21:01 < jds2001> I figured I'd let this be the format that I like, real loose. :)
 21:01 < SSlater> thanks herlo
 21:02 < jds2001> so what do people want to know?  There's so much, I just couldn't distill it all into an hour on IRC if I wanted to.
 21:02 < jds2001> When I'm giving bugzilla presentations *in person* it's hard to keep it to an hour :)
 21:02 < fengshaun> jds2001, how can we find known bugs?
 21:02 < Ineluctable> yes
 21:02 < jds2001> excellent question.
 21:03 < jds2001> the bugzilla search form looks really intimidating, but it's not.
 21:03 < jds2001> 99% of it can be ignored.
 21:03 < jds2001> so the first thing is components in bugzilla.
 21:03 < jds2001> there is a component for each SOURCE RPM in the distribution.
 21:03 < VileGent> jon wake us through looking for existing bugs and maybe even how to file bugs
 21:03 < fengshaun> sorry, can you give us the link to bugzilla so we have it hands on?
 21:04 < ivazquez> I have the next question.
 21:04  * VileGent points AlL to https://bugzilla.redhat.com/bugzilla
 21:04 < jds2001> Source RPM's can have subpackages that seemingly have nothing to do with the package at hand
 21:04 < jds2001> thx VileGent :)
 21:05 < jds2001> so to find what SRPM maps to the binary RPM you have, you can use rpm -qi <rpm name>
 21:05 < jds2001> in the right column, there's a field that says "Soruce RPM"
 21:05 < jds2001> the name of that is the component that you want to look for.
 21:06 < jds2001> err, minor network issues :P
 21:07 < jds2001> so when you've found the name of the component, select it in the component list, and select 
 Fedora in the product list.
 21:07 <@nirik> so for example, 'rpm -qi firefox' will have 'Source RPM: firefox-3.0.2-1.fc10.src.rpm' in the output
 21:07 < fengshaun> nirik, yes
 21:08 < jds2001> There's no need to select anything from the classification, that just narrows down the selection and is an 
 expensive client-side javascript nonsense.
 21:09 < jds2001> sometimes i don't even select Fedora as the product, but beware that you'll get Fedora and RHEL bugs for 
 the component (if applicable)
 21:09 < jds2001> then the top box on the search page searches the summary of a bug for something
 21:10 < jds2001> any questions so far?
 21:10 < fengshaun> nope
 21:10  * vwbusguy- joins late
 21:10 < jds2001> ivazquez: you had a question?
 21:10 < Abd4llA> What's the convention for submitting a bug report ?
 21:11 < ivazquez> I do, actually.
 21:11 < jds2001> Abd4llA: we're actually going to submit one :)
 21:11 < fengshaun> jds2001, also, what should we put as the "component"?
 21:11 < jds2001> against the SELinux policy of all things :)
 21:11 < fengshaun> jds2001, lol
 21:11 < herlo> :)
 21:11  * jds2001 has been too lazy to submit this one, but it's perfect and clear-cut.
 21:11 < Abd4llA> jds2001 loll
 21:12 < erinlea80> :)
 21:12 < ivazquez> Why should the average person care about Bugzilla? Filling out bug reports takes time and energy, and no 
 one seems to look at the bug reports anyways.
 21:12 < fengshaun> ivazquez, they do look at them :S
 21:12 < jds2001> ivazquez: we're trying to change the "no one looks at them" (and they do), and it helps to make Fedora better.
 21:12 < fengshaun> ivazquez, and it's a way of care for the community!
 21:13 < jds2001> I've had a few bugs that haven't gotten looked at.
 21:13 < erinlea80> In summary, this is something an average user can do to help the community without expansive knowlege?
 21:13 < jds2001> And I've have bugs which were open and closed in 30 minutes
 21:13 < jds2001> erinlea80: yes
 21:14 < fengshaun> jds2001, so, which one of the fields are the most important ones?
 21:14 < fengshaun> in the advanced search?
 21:14 < jds2001> the product, component, and summary (and maybe the comment search)
 21:15 < fengshaun> jds2001, so we put the name of the application for component?
 21:15 < jds2001> yes, the name of the SRPM (which is most often the name of the application)
 21:16 < fengshaun> so for example, vim-X11, the component name would be vim only!
 21:16 < brunowolff> For a lot of components there aren't that many bugs and just using that is good enough.
 21:16 < fengshaun> that's what the source rpm gives me
 21:16 < jds2001> fengshaun: right! :)
 21:16 < fengshaun> got it!
 21:17 < jds2001> there's also another interface that I use
 21:17 < jds2001> bugz.fedoraproject.org/<component>
 21:17 < fengshaun> oh
 21:17 < jds2001> will give you a listing of all bugs open against that component.
 21:17 < thomasj> interesting..
 21:17 < fengshaun> wow, nice!
 21:17 < kdn> neat!
 21:18 < jds2001> for the technically interested that's just pkgdb pulling them via xmlrpc from bugzilla :)
 21:18 < EvilBob> ok now it's cool
 21:19 < thomasj> :D
 21:19 < jds2001> there's also a link to directly enter a bug against that component from that page :)
 21:20 < fengshaun> "report"?
 21:20 < jds2001> yeah
 21:20 < thomasj> now it's really cool
 21:21 < fengshaun> jds2001, so how do we file a bug with the least amount of time consumed?
 21:21 < jds2001> abadger1999: you're getting mega-props in here :)
 21:21 < Abd4llA> so, can't wait to open that SELinux bug :)
 21:21 < abadger1999> heh :-)
 21:21 < fengshaun> hahaha
 21:21 < abadger1999> wwoods should get most of the props --pkgdb just makes use of python-bugzilla.
 21:22  * thomasj just tested it.. awesome
 21:22 < jds2001> fengshaun: i would use the pkgdb interface.
 21:22 < fengshaun> jds2001, how?
 21:23 < jds2001> fengshaun: that makes a number of selections for you.
 21:23 < jds2001> the "report" link on that bugz.fp.o page
 21:23 < fengshaun> oh
 21:23 < fengshaun> that is the pkgdb interface!
 21:23 < fengshaun> got it now!
 21:24 < fengshaun> so let's start opening some bugs :D
 21:24 < jds2001> alrigthy :)
 21:25 < jds2001> there's also another tool if you're more advanced....at the commandline, in the python-bugzilla that 
 abadger1999 just mentioned, there's a CLI client
 21:25 < fengshaun> jds2001, to find bugs?
 21:25 < fengshaun> how do we use that?
 21:25 < jds2001> I use it for searching sometimes
 21:25 < jds2001> yep
 21:26 < jds2001> yum install python-bugzilla
 21:26 < Abd4llA> herlo should watch this SELinux bug
 21:26 < herlo> Abd4llA: hehe, yeah
 21:26 < fengshaun> jds2001, already installed.
 21:26  * ivazquez would like to point out to any GNOME users that Deskbar Applet in Fedora has a handler to open Fedora bugs 
 given the bug number
 21:27 < jds2001> fengshaun: cool, there's a command called bugzilla
 21:27 < fengshaun> ok!
 21:27 < zless> interesting. i'll have to check that cli search out. waiting ~30+ seconds for the javascript bz search to renarrow 
 when you go Back, to search again, is... aggravating
 21:27 < fengshaun> yea
 21:27 < jds2001> and if you do like bugzilla query --help, it'll give you what you can query on
 21:27 < fengshaun> bugzilla command is much nicer
 21:29 < fengshaun> so
 21:29 < fengshaun> let's file something :)
 21:29 < jds2001> alrighty :)
 21:30 < fengshaun> "Enter a new bug report"
 21:30 < jds2001> so I have this Sprint mobile broadband card that doesn't work with SELinux enabled.
 21:30 < jds2001> if I turn SELinux off it works fine
 21:30 < fengshaun> LOL
 21:30 < fengshaun> ok
 21:31 < jds2001> and it's really cool, since NM automatically detects it, and then....FAIL
 21:32 < domg472_> no need to turn it off , details? join #fedora-selinux
 21:32 < jds2001> so anyhow, we're going to file this against selinux-policy, not NetworkManager.  There's nothing that 
 Dan Williams (NM maintainer) can do about this, it's in the policy
 21:32 <@nirik> domg472_: very true, but if the default policy can be fixed, it will work for everyone.
 21:33 < jds2001> the problem is that networkmanager can't execute pppd (which is required to establish the connection)
 21:33 < brunowolff> But if you aren't sure (that its policy not the app) then you can file against the app and cc dwalsh@redhat.com
 21:34 < jds2001> so what we need is the full AVC message.
 21:34 < jds2001> we can get that via ausearch -m svc -sv no
 21:34 < jds2001> err, -m avc
 21:35 < jds2001> there are lots of other search options with ausearch
 21:35 < jds2001> including timeframes, etc.
 21:36 < jds2001> so doing that, I get this:
 21:36 < jds2001> time->Sat Oct 18 17:23:54 2008
 21:36 < jds2001> type=SYSCALL msg=audit(1224365034.450:19): arch=c000003e syscall=59 success=no exit=-13 a0=1c5c200 a1=1c56730 a2=7fff61953660 
 a3=0 items=0 ppid=2346 pid=3701 auid=4294967295 uid=0 gid=0 euid=0 suid=0 fsuid=0 egid=0 sgid=0 fsgid=0 tty=(none) ses=4294967295 
 comm="NetworkManager" exe="/usr/sbin/NetworkManager" subj=system_u:system_r:NetworkManager_t:s0 key=(null)
 21:36 < jds2001> type=AVC msg=audit(1224365034.450:19): avc:  denied  { execute } for  pid=3701 comm="NetworkManager" name="pppd" 
 dev=dm-1 ino=1763556 scontext=system_u:system_r:NetworkManager_t:s0 tcontext=system_u:object_r:pppd_exec_t:s0 tclass=file
 21:36 < jds2001> so that's going to be critical information in hte bug report
 21:37 < jds2001> we can go further and actually include a policy module to fix it, by using audit2allow
 21:37 < Abd4llA> jds2001, herlo didn't mention anything about that :)
 21:38 < EvilBob> way to show up the other teachers jds2001
 21:38 < jds2001> lol
 21:38 < domg472_> so a quick fix could be: semanage permissive -a NetWorkManager_t
 21:38 < domg472_> untill it gets fixed upstream
 21:39 < jds2001> so now I've done that, I can enter the bug report
 21:40 < jds2001> so now we wait for insane javascript (yes, I hate it to sometimes)
 21:41 <@nirik> jds2001: for everyone, what link are you following here?
 21:41 < jds2001> shttps://bugzilla.redhat.com/enter_bug.cgi?product=Fedora
 21:41 < Abd4llA> jds2001 maybe u should use chrome :)
 21:41 < brunowolff> How long is the cookie good for when using bugzilla from the command line?
 21:42  * nirik notes everyone can follow along and then cancel at the last minute before filing to see what things look like. 
 21:42 < jds2001> then i just realized (that i never did before) that there's a ton of fields here that are meaningless 
 (I'd just ignored them, really)
 21:42 < jds2001> severity and priority don't mean anything, don't use them :)
 21:43  * kdn thanks nirik
 21:43  * fengshaun thanks nirik too
 21:43 < jds2001> no need to put anything in any of the assigned to/etc boxes, they'll be defaulted for the component.
 21:45 <@nirik> just as an aside as a consumer of bug reports, I find it nice to put the package name in the Summary, 
 like "selinux-policy: NetworkManager denied execute for pppd"
 21:46 <@nirik> component, version, summary and description are the only ones you really need to fill in.
 21:46 < fengshaun> nirik, hmm thanks!
 21:47 < jds2001> so the only fields that I've filled in here are component, version (I'm running F9 on this box) and summary
 21:47 < jds2001> and nirik beat me to it :)
 21:47 < jds2001> well description too :)
 21:48 < jds2001> so now I'm going to submit that bug!
 21:48 < jds2001> and we have https://bugzilla.redhat.com/show_bug.cgi?id=470689
 21:49 < fengshaun> jds2001, hmmm easier than I thought!
 21:50  * nirik wishes they were as easy to fix as they are to file. ;) 
 21:50 < thomasj> hehe
 21:50 < fengshaun> nirik, I agree! :)
 21:51 < jds2001> nirik maintains pretty much the entire Xfce stack in Fedora, so that's likely why he prefers the package name.
 21:51 < jds2001> though what nirik probably doesn't know is that at the bottom of search results, there's an option to change columns :)
 21:52 <@nirik> it's just easier in emails bugzilla sends. You don't have to load the page to see what it was talking about... but thats just an aside.
 21:52 < fengshaun> Oh My God!!! :O
 21:53  * jds2001 is one of his loyal converts on one of his machines, but not the one i'm using now
 21:53 < jds2001> it's GNOME :P
 21:53 < domg472> jds2001
 21:54  * nirik sees about 8 min left. Perhaps time for some Q&A? 
 21:54 < fengshaun> convert to what?
 21:54 < domg472> one important note is t first check to see if a bug for his already exists
 21:54 < jds2001> fengshaun: Xfce, the desktop environment.
 21:54 < fengshaun> jds2001, oh
 21:54 < thomasj> domg472, good point
 21:54 < domg472> thers like 3 of them already
 21:54 < jds2001> doh!
 21:55 < jds2001> i *did* search, but not as thourghly as I may have otherwise (not in a time crunch)
 21:55 < domg472> https://bugzilla.redhat.com/buglist.cgi?query_format=advanced&classification=Fedora&product=Fedora&component=selinux-policy&version=9&bug_status=NEW&bug_status=ASSIGNED&bug_status=MODIFIED
 21:56 < jds2001> indeed
 21:56 < jds2001> i suck.
 21:56 < domg472> naw just mentioning
 21:56 < zless> and in that case, leave a me too comment on the existing bug, to give it more value, and have updates CC'd to you
 21:56 < domg472> so that others know to
 21:56 < kdn> Not at all,  jds2001.
 21:57 < kdn> You demo'ed the question I was about to ask, perfectly :)
 21:57  * fengshaun thanks jds2001 for this classroom.  He thinks it was a brilliant and helpful class!
 21:57 < jds2001> so what I'm going to do now is close-dup mine.
 21:57 < zless> and speaking up dupe bugs, i think the "better" bugs should be kept (even if newer), and the others closed
 21:57  * kdn standing-o
 21:57 < zless> s/up/of/
 21:57 < domg472> thanks
 21:58 < jds2001> i thought that i had pretty much updated this box, but i guess not for awhile :)
 21:58 < jds2001> 451M of updates, one of which will fix this :)
 21:58  * kdn thanks jds2001 for the presentation!
 21:58 < Ineluctable> thank you
 21:59  * fengshaun enjoyed the class, and applauds
 21:59 <@nirik> thanks jds2001 !
 21:59 < thomasj> jds2001, thanks for this class, very good job
 21:59 < erinlea80> thanks jds2001! :)
 21:59 < jds2001> np!
 21:59 < Bugz> Thanks jds2001
 21:59 < herlo> thanks jds2001 
 21:59  * nirik notes that next up is Paul W. Frields ( stickster ) - Beginner's guide to getting involved 
 21:59 < jds2001> and there was really no damage doen filing that bug, what I did is at the top, selecting 'mark as duplicate' 
 and entered the bug that it was a duplicate of.
 22:00 < fengshaun> oh yes, I really really need that!
 23:00 < mattia> Thanks jds2001