Bugzilla Introduction (2008-11-08 classroom)

Fedora Classroom - Introduction to Bugzilla - Jon Stanley - Saturday, November 8, 2008

IRC Log of the Class

-!- nirik changed the topic of #fedora-classroom to: Fedora Classroom - An Introduction to Bugzilla with your teacher: jds2001 - See https://fedoraproject.org/wiki/Communicate/IRC/Classroom for more info		21:00
domg472_	bye and thanks	21:00
linuxguru	thanks herlo	21:00
jds2001	hey guys :)	21:00
linuxguru	hi jds2001 ;)	21:00
fengshaun	jds2001, hiii	21:00
Ineluctable	hello	21:01
jds2001	so I don't have any slides or anything fancy like that.	21:01
fengshaun	I need this classroom actually!	21:01
fengshaun	jds2001, don't worry!	21:01
jds2001	I figured I'd let this be the format that I like, real loose. :)	21:01
SSlater	thanks herlo	21:01
jds2001	so what do people want to know? There's so much, I just couldn't distill it all into an hour on IRC if I wanted to.	21:02
jds2001	When I'm giving bugzilla presentations *in person* it's hard to keep it to an hour :)	21:02
fengshaun	jds2001, how can we find known bugs?	21:02
Ineluctable	yes	21:02
jds2001	excellent question.	21:02
jds2001	the bugzilla search form looks really intimidating, but it's not.	21:03
jds2001	99% of it can be ignored.	21:03
jds2001	so the first thing is components in bugzilla.	21:03
jds2001	there is a component for each SOURCE RPM in the distribution.	21:03
VileGent	jon wake us through looking for existing bugs and maybe even how to file bugs	21:03
fengshaun	sorry, can you give us the link to bugzilla so we have it hands on?	21:03
ivazquez	I have the next question.	21:04
* VileGent points AlL to https://bugzilla.redhat.com/bugzilla		21:04
jds2001	Source RPM's can have subpackages that seemingly have nothing to do with the package at hand	21:04
jds2001	thx VileGent :)	21:04
jds2001	so to find what SRPM maps to the binary RPM you have, you can use rpm -qi <rpm name>	21:05
jds2001	in the right column, there's a field that says "Soruce RPM"	21:05
jds2001	the name of that is the component that you want to look for.	21:05
jds2001	err, minor network issues :P	21:06
jds2001	so when you've found the name of the component, select it in the component list, and select	21:07
Fedora in the product list.
@nirik	so for example, 'rpm -qi firefox' will have 'Source RPM: firefox-3.0.2-1.fc10.src.rpm' in the output	21:07
fengshaun	nirik, yes	21:07
jds2001	There's no need to select anything from the classification, that just narrows down the selection and is an	21:08
expensive client-side javascript nonsense.
jds2001	sometimes i don't even select Fedora as the product, but beware that you'll get Fedora and RHEL bugs for	21:09
the component (if applicable)
jds2001	then the top box on the search page searches the summary of a bug for something	21:09
jds2001	any questions so far?	21:10
fengshaun	nope	21:10
* vwbusguy- joins late		21:10
jds2001	ivazquez: you had a question?	21:10
Abd4llA	What's the convention for submitting a bug report ?	21:10
ivazquez	I do, actually.	21:11
jds2001	Abd4llA: we're actually going to submit one :)	21:11
fengshaun	jds2001, also, what should we put as the "component"?	21:11
jds2001	against the SELinux policy of all things :)	21:11
fengshaun	jds2001, lol	21:11
herlo	:)	21:11
* jds2001 has been too lazy to submit this one, but it's perfect and clear-cut.		21:11
Abd4llA	jds2001 loll	21:11
erinlea80	:)	21:12
ivazquez	Why should the average person care about Bugzilla? Filling out bug reports takes time and energy, and no	21:12
one seems to look at the bug reports anyways.
fengshaun	ivazquez, they do look at them :S	21:12
jds2001	ivazquez: we're trying to change the "no one looks at them" (and they do), and it helps to make Fedora better.	21:12
fengshaun	ivazquez, and it's a way of care for the community!	21:12
jds2001	I've had a few bugs that haven't gotten looked at.	21:13
erinlea80	In summary, this is something an average user can do to help the community without expansive knowlege?	21:13
jds2001	And I've have bugs which were open and closed in 30 minutes	21:13
jds2001	erinlea80: yes	21:13
fengshaun	jds2001, so, which one of the fields are the most important ones?	21:14
fengshaun	in the advanced search?	21:14
jds2001	the product, component, and summary (and maybe the comment search)	21:14
fengshaun	jds2001, so we put the name of the application for component?	21:15
jds2001	yes, the name of the SRPM (which is most often the name of the application)	21:15
fengshaun	so for example, vim-X11, the component name would be vim only!	21:16
brunowolff	For a lot of components there aren't that many bugs and just using that is good enough.	21:16
fengshaun	that's what the source rpm gives me	21:16
jds2001	fengshaun: right! :)	21:16
fengshaun	got it!	21:16
jds2001	there's also another interface that I use	21:17
jds2001	bugz.fedoraproject.org/<component>	21:17
fengshaun	oh	21:17
jds2001	will give you a listing of all bugs open against that component.	21:17
thomasj	interesting..	21:17
fengshaun	wow, nice!	21:17
kdn	neat!	21:17
jds2001	for the technically interested that's just pkgdb pulling them via xmlrpc from bugzilla :)	21:18
EvilBob	ok now it's cool	21:18
thomasj	:D	21:19
jds2001	there's also a link to directly enter a bug against that component from that page :)	21:19
fengshaun	"report"?	21:20
jds2001	yeah	21:20
thomasj	now it's really cool	21:20
fengshaun	jds2001, so how do we file a bug with the least amount of time consumed?	21:21
jds2001	abadger1999: you're getting mega-props in here :)	21:21
Abd4llA	so, can't wait to open that SELinux bug :)	21:21
abadger1999	heh :-)	21:21
fengshaun	hahaha	21:21
abadger1999	wwoods should get most of the props --pkgdb just makes use of python-bugzilla.	21:21
* thomasj just tested it.. awesome		21:22
jds2001	fengshaun: i would use the pkgdb interface.	21:22
fengshaun	jds2001, how?	21:22
jds2001	fengshaun: that makes a number of selections for you.	21:23
jds2001	the "report" link on that bugz.fp.o page	21:23
fengshaun	oh	21:23
fengshaun	that is the pkgdb interface!	21:23
fengshaun	got it now!	21:23
fengshaun	so let's start opening some bugs :D	21:24
jds2001	alrigthy :)	21:24
jds2001	there's also another tool if you're more advanced....at the commandline, in the python-bugzilla that	21:25
abadger1999 just mentioned, there's a CLI client
fengshaun	jds2001, to find bugs?	21:25
fengshaun	how do we use that?	21:25
jds2001	I use it for searching sometimes	21:25
jds2001	yep	21:25
jds2001	yum install python-bugzilla	21:26
Abd4llA	herlo should watch this SELinux bug	21:26
herlo	Abd4llA: hehe, yeah	21:26
fengshaun	jds2001, already installed.	21:26
* ivazquez would like to point out to any GNOME users that Deskbar Applet in Fedora has a handler to open Fedora bugs		21:26
given the bug number
jds2001	fengshaun: cool, there's a command called bugzilla	21:27
fengshaun	ok!	21:27
zless	interesting. i'll have to check that cli search out. waiting ~30+ seconds for the javascript bz search to renarrow	21:27
when you go Back, to search again, is... aggravating
fengshaun	yea	21:27
jds2001	and if you do like bugzilla query --help, it'll give you what you can query on	21:27
fengshaun	bugzilla command is much nicer	21:27
fengshaun	so	21:29
fengshaun	let's file something :)	21:29
jds2001	alrighty :)	21:29
fengshaun	"Enter a new bug report"	21:30
jds2001	so I have this Sprint mobile broadband card that doesn't work with SELinux enabled.	21:30
jds2001	if I turn SELinux off it works fine	21:30
fengshaun	LOL	21:30
fengshaun	ok	21:30
jds2001	and it's really cool, since NM automatically detects it, and then....FAIL	21:31
domg472_	no need to turn it off , details? join #fedora-selinux	21:32
jds2001	so anyhow, we're going to file this against selinux-policy, not NetworkManager. There's nothing that	21:32
Dan Williams (NM maintainer) can do about this, it's in the policy
@nirik	domg472_: very true, but if the default policy can be fixed, it will work for everyone.	21:32
jds2001	the problem is that networkmanager can't execute pppd (which is required to establish the connection)	21:33
brunowolff	But if you aren't sure (that its policy not the app) then you can file against the app and cc dwalsh@redhat.com	21:33
jds2001	so what we need is the full AVC message.	21:34
jds2001	we can get that via ausearch -m svc -sv no	21:34
jds2001	err, -m avc	21:34
jds2001	there are lots of other search options with ausearch	21:35
jds2001	including timeframes, etc.	21:35
jds2001	so doing that, I get this:	21:36
jds2001	time->Sat Oct 18 17:23:54 2008	21:36
jds2001	type=SYSCALL msg=audit(1224365034.450:19): arch=c000003e syscall=59 success=no exit=-13 a0=1c5c200 a1=1c56730 a2=7fff61953660	21:36
a3=0 items=0 ppid=2346 pid=3701 auid=4294967295 uid=0 gid=0 euid=0 suid=0 fsuid=0 egid=0 sgid=0 fsgid=0 tty=(none) ses=4294967295
comm="NetworkManager" exe="/usr/sbin/NetworkManager" subj=system_u:system_r:NetworkManager_t:s0 key=(null)
jds2001	type=AVC msg=audit(1224365034.450:19): avc: denied { execute } for pid=3701 comm="NetworkManager" name="pppd"	21:36
dev=dm-1 ino=1763556 scontext=system_u:system_r:NetworkManager_t:s0 tcontext=system_u:object_r:pppd_exec_t:s0 tclass=file
jds2001	so that's going to be critical information in hte bug report	21:36
jds2001	we can go further and actually include a policy module to fix it, by using audit2allow	21:37
Abd4llA	jds2001, herlo didn't mention anything about that :)	21:37
EvilBob	way to show up the other teachers jds2001	21:38
jds2001	lol	21:38
domg472_	so a quick fix could be: semanage permissive -a NetWorkManager_t	21:38
domg472_	untill it gets fixed upstream	21:38
jds2001	so now I've done that, I can enter the bug report	21:39
jds2001	so now we wait for insane javascript (yes, I hate it to sometimes)	21:40
@nirik	jds2001: for everyone, what link are you following here?	21:41
jds2001	shttps://bugzilla.redhat.com/enter_bug.cgi?product=Fedora	21:41
Abd4llA	jds2001 maybe u should use chrome :)	21:41
brunowolff	How long is the cookie good for when using bugzilla from the command line?	21:41
* nirik notes everyone can follow along and then cancel at the last minute before filing to see what things look like.		21:42
jds2001	then i just realized (that i never did before) that there's a ton of fields here that are meaningless	21:42
(I'd just ignored them, really)
jds2001	severity and priority don't mean anything, don't use them :)	21:42
* kdn thanks nirik		21:43
* fengshaun thanks nirik too		21:43
jds2001	no need to put anything in any of the assigned to/etc boxes, they'll be defaulted for the component.	21:43
@nirik	just as an aside as a consumer of bug reports, I find it nice to put the package name in the Summary,	21:45
like "selinux-policy: NetworkManager denied execute for pppd"
@nirik	component, version, summary and description are the only ones you really need to fill in.	21:46
fengshaun	nirik, hmm thanks!	21:46
jds2001	so the only fields that I've filled in here are component, version (I'm running F9 on this box) and summary	21:47
jds2001	and nirik beat me to it :)	21:47
jds2001	well description too :)	21:47
jds2001	so now I'm going to submit that bug!	21:48
jds2001	and we have https://bugzilla.redhat.com/show_bug.cgi?id=470689	21:48
fengshaun	jds2001, hmmm easier than I thought!	21:49
* nirik wishes they were as easy to fix as they are to file. ;)		21:50
thomasj	hehe	21:50
fengshaun	nirik, I agree! :)	21:50
jds2001	nirik maintains pretty much the entire Xfce stack in Fedora, so that's likely why he prefers the package name.	21:51
jds2001	though what nirik probably doesn't know is that at the bottom of search results, there's an option to change columns :)	21:51
@nirik	it's just easier in emails bugzilla sends. You don't have to load the page to see what it was talking about... but thats just an aside.	21:52
fengshaun	Oh My God!!! :O	21:52
* jds2001 is one of his loyal converts on one of his machines, but not the one i'm using now		21:53
jds2001	it's GNOME :P	21:53
domg472	jds2001	21:53
* nirik sees about 8 min left. Perhaps time for some Q&A?		21:54
fengshaun	convert to what?	21:54
domg472	one important note is t first check to see if a bug for his already exists	21:54
jds2001	fengshaun: Xfce, the desktop environment.	21:54
fengshaun	jds2001, oh	21:54
thomasj	domg472, good point	21:54
domg472	thers like 3 of them already	21:54
jds2001	doh!	21:54
jds2001	i *did* search, but not as thourghly as I may have otherwise (not in a time crunch)	21:55
domg472	https://bugzilla.redhat.com/buglist.cgi?query_format=advanced&classification=Fedora&product=Fedora&component=selinux-policy&version=9&bug_status=NEW&bug_status=ASSIGNED&bug_status=MODIFIED	21:55
jds2001	indeed	21:56
jds2001	i suck.	21:56
domg472	naw just mentioning	21:56
zless	and in that case, leave a me too comment on the existing bug, to give it more value, and have updates CC'd to you	21:56
domg472	so that others know to	21:56
kdn	Not at all, jds2001.	21:56
kdn	You demo'ed the question I was about to ask, perfectly :)	21:57
* fengshaun thanks jds2001 for this classroom. He thinks it was a brilliant and helpful class!		21:57
jds2001	so what I'm going to do now is close-dup mine.	21:57
zless	and speaking up dupe bugs, i think the "better" bugs should be kept (even if newer), and the others closed	21:57
* kdn standing-o		21:57
zless	s/up/of/	21:57
domg472	thanks	21:57
jds2001	i thought that i had pretty much updated this box, but i guess not for awhile :)	21:58
jds2001	451M of updates, one of which will fix this :)	21:58
* kdn thanks jds2001 for the presentation!		21:58
Ineluctable	thank you	21:58
* fengshaun enjoyed the class, and applauds		21:59
@nirik	thanks jds2001 !	21:59
thomasj	jds2001, thanks for this class, very good job	21:59
erinlea80	thanks jds2001! :)	21:59
jds2001	np!	21:59
Bugz	Thanks jds2001	21:59
herlo	thanks jds2001	21:59
* nirik notes that next up is Paul W. Frields ( stickster ) - Beginner's guide to getting involved		21:59
jds2001	and there was really no damage doen filing that bug, what I did is at the top, selecting 'mark as duplicate'	21:59
and entered the bug that it was a duplicate of.
fengshaun	oh yes, I really really need that!	22:00
mattia	Thanks jds2001	23:00

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