- 1 Stay up-to-date
- 2 Fedora Prerelease
- 3 Keep to Fedora-provided packages
- 4 Chat in your native language
- 5 Punctuation
- 6 Always look for your own answers first.
- 7 Be Observant
- 8 Keep a History
- 9 Be polite
- 10 Away Messages
- 11 L33t Speak
- 12 Avoid Flaming
- 13 Pay Attention
- 14 Details
- 15 Poll and be Banned
- 16 Avoid Open Ended or Over general questions
- 17 Support for US Embargoed Nations
- 18 Operator assistance
- 19 Special Thanks
- 20 Feedback
There is a very good chance that the problem you are experiencing has been resolved in the latest Fedora release. For users of older Fedora versions that are End of Life, please consider upgrading to a newer version. You can get community support for older versions at #Fedora-EOL.
Please use #fedora-qa for prerelease (alpha) support.
Keep to Fedora-provided packages
Please use the packages Fedora provides. Deviating from these can render your system unstable or introduce bugs. You should exercise caution before adding software from third-parties, especially unpackaged software. Please let people who are trying to help you know when you have added such packages.
Chat in your native language
There are also support channels in languages other than English available. These channels are named as #fedora-cc, where "cc" is the country code. There are also other Fedora channels used by specific groups within Fedora. For more information about other channels and languages, please visit the communication page.
Always look for your own answers first.
Showing others you are actively trying to solve your own problem(s) increases the chances someone will be willing to help you out and decreases any irritation you may receive or inadvertently transfer to others. There are may places to look for help prior to going to the Fedora channel, such as Google, FedoraOS, FedoraSolved, CommonBugs and FedoraForum. Many of the basic questions that are asked in the Fedora channel can be answered from those sites.
Keep a History
- To help you remember complex tasks you've completed.
- For keeping detailed troubleshooting records
- To create your own succinct text help files.
The #fedora channel can sometimes move at a fast pace, especially on release day, so it's best to remain on-topic and avoid large pastes. If you need to paste information consisting of more than one line, please use fpaste. All off topic conversation should be directed to #fedora-social. The old adage 'you catch more flies with honey' could not be more true on the net. Here you are judged by what you say and by your reactions to what others say. Don't accuse, bait or otherwise cause disturbances in help forums such as IRC; it's you that will be remembered negatively. Additionally, avoid taking offense at things other people say. Assume they meant them in a positive way, or ignore those who are not assisting you.
On IRC, it's very important for users to be able to understand what you're saying, so, obviously, sp43k1ng with symbols and numbers in the place of letters is not a very good thing to do if you want people to assist you. Using painfully bad grammar and ridiculous amounts of nothing but smiles generally go along with l33t speak and both practices are frowned on.
"Flaming" is expressing a strongly held opinion tactlessly, without holding back any emotion. Topics that lead to flame wars include promoting or denigrating other distributions, window managers, or other matters of personal choice that inspire strong emotions. This is not the channel for that type of discussion, which leads to arguments and unfairly monopolizes bandwidth from users that need legitimate help. When faced with someone who you feel is doing this, bring them to the channel operators attention and ignore them.
When asking for help, try to listen to one person at a time. Often, there are several ways to accomplish the same task. If you try accepting information from more than one person you may quickly become confused and experience errors, conflicting information or be unable to proceed. It is ok to try different methods but you should try to stick with one at a time so that you can understand each method's process, benefits and weaknesses. Also, when accepting advice, follow the instructions of the person giving it. Listen to them respectfully; don't go off on your own tangents typing commands that weren't asked for or giving incorrect responses. This is extremely frustrating, disrespectful and will most often lead to people no longer willing to help you with your issue.
When posing a question, your best bet is to paste all pertinent information on fpaste, dpaste, or phpfi. Then, give a brief synopsis of your problem in the channel with a link to your pasted errors and other information. Pay attention to the information your receive, if someone is abusive or unhelpful, simply ignore them and do not respond at all, or report them to the operators in #fedora-ops. Fighting or arguing with others (even if you believe you're right) will only make you look bad and unnecessarily complicate your issue. This is the internet, let it go.
Poll and be Banned
Avoid Open Ended or Over general questions
Avoid asking questions that are over-general, such as "Does anyone use <insert software>?", "Are their any <insert software> Gurus here?", or "Did they fix the bug in <insert software>?". Be specific in your question. Describe the exact bug/issue or provide links to bugs you are referring to. This will allow people who occasionally help in the channel to assist you and not dismiss your question as being too vague to assist with.
Support for US Embargoed Nations
If you are from a nation that is embargoed from the US (see http://fedoraproject.org/wiki/Embargoed_nations ), you should note to the channel that you are in one of those nations. Some helpers may choose to not provide you support for legal or ethical reasons. Others may choose to do so. While you are welcome to ask your questions in #fedora, you may get better support in a region specific channel. See http://fedoraproject.org/wiki/Communicate#International for a list of such channels.
Typically there will be channel operators monitoring the channel and helping folks follow the guidelines. If however, you note some behavior that requires IMMEDIATE operator help, you can use the '@ops' command to alert any active operators to take a look at the channel. Please use this command only when there is a problem with behavior in the channel, not to seek support.
A special thanks goes to Opsec of FedoraOs.org for generating some of the information found on this page.
The IRC support sig welcomes all feedback on the channel, help you get there or ways to improve support. Please go to https://fedorahosted.org/irc-support-sig to file a feedback ticket. The SIG will discuss in their next weekly meeting.