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== Ask Fedora Retrospective == | == Ask Fedora Retrospective == | ||
Around this month in 2019, we moved the Ask Fedora user support web site to a new platform. We freezed the old askbot instance and we moved to Discourse. | |||
=== Goals set === | === Goals set === | ||
The goals of such move were various. Technical ones were the least decisive. Sure, Discourse is one of the most modern open source web forum platform, but the main objectives were related to a new way to communicate and share knowledge. | |||
Usually, when people have a problem, they ask the question and someone will answer with a solution. Like a support And that attitude was encouraged by the platform. | |||
But we imagined something different. Nobody in the Fedora community is an help desk operator. And Fedora users shouldn't act like costumers of a product. Free and Open Source software shouldn't feed such approach. Also the newbie user is not a user in the sense of | |||
=== How it is going === | === How it is going === | ||
Revision as of 12:59, 4 May 2020
It is still under construction and content may change. Do not rely on the information on this page.
Ask Fedora Retrospective
Around this month in 2019, we moved the Ask Fedora user support web site to a new platform. We freezed the old askbot instance and we moved to Discourse.
Goals set
The goals of such move were various. Technical ones were the least decisive. Sure, Discourse is one of the most modern open source web forum platform, but the main objectives were related to a new way to communicate and share knowledge.
Usually, when people have a problem, they ask the question and someone will answer with a solution. Like a support And that attitude was encouraged by the platform.
But we imagined something different. Nobody in the Fedora community is an help desk operator. And Fedora users shouldn't act like costumers of a product. Free and Open Source software shouldn't feed such approach. Also the newbie user is not a user in the sense of
How it is going
Staff POV (?)
Users POV (?)
Some data/statistics
- how many users
- active users
- how many daily interactions
- topics marked as solved
- new users trend
- spammers :-)
- ...