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=== Goals set === | === Goals set === | ||
The goals of such move were various. Technical ones were the least decisive. Sure, Discourse is one of the most modern open source web forum platform, | The goals of such move were various. Technical ones were important, but the least decisive. Sure, the askbot site looked old (even if rich of resources), it was ---------- not well maintained ???------ and Discourse is one of the most modern open source web forum platform, however the main objectives were related to a new way to communicate and share knowledge. -------- ? mention outsource to eliminate the effort to maintain the platform and focus on something more important ? ------------ | ||
Usually, when people have a problem, they ask the question and someone will answer with a solution. Like a support | Usually, when people have a problem, they ask the question and they pretend an answer, then someone will answer with a solution. And who ask the question would really want that some developer or long aged contributor pops in with the precise and concise set of steps leading to the solution of their issue. Like a support service of a big company. And that attitude was somewhat encouraged by the askbot platform. | ||
But we imagined something different. Nobody in the | But we imagined something different. Nobody in the community is an help desk operator. And Fedora users shouldn't act like costumers of a product. Free and Open Source communities shouldn't feed such approach. Even the newbie user is not an end user in the commercial sense of the term. Obviously there are system rock stars, experts, developers and maintainers: such people has more experiences and knowledge than novices. But nobody should pretend an answer from them: all we are here to learn and share experiences, knowledge and to help each other. Nobody should pretend an answer from other people. One of the power of Free and Open source software and communities is that you have the possibility to learn a bunch of things, if you want it. Encountering bugs and issue is a valuable source of knowledge. | ||
So the main goals of the new forum platform were the discussion, the involvement, the encouragement to learn and to participate in the community life. In Ask Fedora, we share tools and techniques to diagnose the problems, we invite people to file bugs instead of ranting, we push people toward the right documentation on docs.fedoraproject.org and if a document is outdated, we invite them to contribute. We also share community events where people could be easily involved (i.e. test days). | |||
In short the new Ask Fedora was not planned as a support forum only. | |||
=== How it is going === | === How it is going === | ||
Revision as of 13:49, 4 May 2020
It is still under construction and content may change. Do not rely on the information on this page.
Ask Fedora Retrospective
Around this month in 2019, we moved the Ask Fedora user support web site to a new platform. We freezed the old askbot instance and we moved to Discourse.
Goals set
The goals of such move were various. Technical ones were important, but the least decisive. Sure, the askbot site looked old (even if rich of resources), it was ---------- not well maintained ???------ and Discourse is one of the most modern open source web forum platform, however the main objectives were related to a new way to communicate and share knowledge. -------- ? mention outsource to eliminate the effort to maintain the platform and focus on something more important ? ------------
Usually, when people have a problem, they ask the question and they pretend an answer, then someone will answer with a solution. And who ask the question would really want that some developer or long aged contributor pops in with the precise and concise set of steps leading to the solution of their issue. Like a support service of a big company. And that attitude was somewhat encouraged by the askbot platform.
But we imagined something different. Nobody in the community is an help desk operator. And Fedora users shouldn't act like costumers of a product. Free and Open Source communities shouldn't feed such approach. Even the newbie user is not an end user in the commercial sense of the term. Obviously there are system rock stars, experts, developers and maintainers: such people has more experiences and knowledge than novices. But nobody should pretend an answer from them: all we are here to learn and share experiences, knowledge and to help each other. Nobody should pretend an answer from other people. One of the power of Free and Open source software and communities is that you have the possibility to learn a bunch of things, if you want it. Encountering bugs and issue is a valuable source of knowledge.
So the main goals of the new forum platform were the discussion, the involvement, the encouragement to learn and to participate in the community life. In Ask Fedora, we share tools and techniques to diagnose the problems, we invite people to file bugs instead of ranting, we push people toward the right documentation on docs.fedoraproject.org and if a document is outdated, we invite them to contribute. We also share community events where people could be easily involved (i.e. test days). In short the new Ask Fedora was not planned as a support forum only.
How it is going
Staff POV (?)
Users POV (?)
Some data/statistics
- how many users
- active users
- how many daily interactions
- topics marked as solved
- new users trend
- spammers :-)
- ...