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Revision as of 20:50, 28 June 2011 by Duffy (talk | contribs)

What You'll need

Basic Workflow

The tickets for the Fedora Design Team are hosted on our Trac site: https://fedorahosted.org/design-team/

  • Log into our trac site using your Fedora Account System username and password. There is a red 'login' link in the upper right of the web page. [Log in now.
  • View our list of open tickets. You can access it via this link or you can click on 'View Tickets' in the Fedora Design Team trac site navigation, then click on 'Open Tickets.'
  • One by one, look through our tickets. You'll find a few different types of tickets; they are outlined below. Actions to take for each type of ticket are listed below. You can start from the top of the list, or from the bottom, however you prefer!

Ticket Types

Someone reported the ticket, and a designer provided them help, but the reporter never responded.

If a ticket has a design attached to it and the reporter hasn't provided any feedback within a week, please do the following:

  1. In the 'keywords' field on the ticket, enter in: "needinfo-reporter"
  2. Contact the reporter and ask them if they had a chance to look at the design, and if they are still interested in having the ticket filled. Here's some sample text you can use:
    • "Hi $NAME, I noticed that you filed Fedora Design Team ticket $TICKET_NUMBER (https://fedorahosted.org/design-team/ticket/$TICKET_NUMBER). We've provided a design for you but haven't gotten any feedback from you. Can you take a bit of time and visit the ticket, and provide some feedback on our work? If you are no longer interested in having the ticket filled, please let us know that as well, and we'll be happy to close the ticket for you."
    • Please place the message in the ticket itself, and email the reporter if you can track down their email. If you log into the Fedora Account System, you might be able to find their email address.

A designer claimed a ticket, but hasn't followed up with the reporter.

If a ticket has been claimed by a designer, but they either haven't attached any design work to the ticket, or they haven't followed up with the reporter on a change to the design in over a week, please do the following:

  1. In the 'keywords' field on the ticket, enter in: "needinfo-designer"
  2. Contact the design and ask them if they had a chance to look at the design, and if they are still interested in having the ticket filled. Here's some sample text you can use:
    • "Hi $NAME, I noticed that you claimed Fedora Design Team ticket $TICKET_NUMBER (https://fedorahosted.org/design-team/ticket/$TICKET_NUMBER). The ticket reporter is still looking for some design help from you. Can you take a bit of time and visit the ticket, and provide some feedback to the reporter? If you are no longer interested in filling the ticket, please let me know that as well, and I'll be happy to close the ticket for you."
    • Please place the message in the ticket itself, and email the designer if you can track down their email. If you log into the Fedora Account System, you might be able to find their email address.

Nobody has claimed the ticket and it's been sitting for a week or more.

If a ticket has been open for over a week and no designers have claimed it, please do the following:

  1. Email the design-team@lists.fedoraproject.org list and advertise the ticket to the designers. Here's a good example email you can follow that ixxvil sent out:
    • Subject: Logo request for Cobbler. Any takers?
    • Message: Anyone wish to take up a logo request for Cobbler? If anyone is, I can give you a hand in the drawing part while you could just digitally color it. Link to the ticket: https://fedorahosted.org/design-team/ticket/184
    • Please also copy/paste the body of the ticket in the message.

If a week goes by and no designer claims the ticket, please do the following:

  1. In the 'keywords' field on the ticket, enter in: "bounty-queue"
    • Then, the next time we need a task for the Fedora design-team bounty, we can look at tickets with this keyword to use them.
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