From Fedora Project Wiki

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* What version of Thunderbird your using  
 
* What version of Thunderbird your using  
 
You can determine which version of Thunderbird you have installed by starting Thunderbird go to "Help" and choose "About" or open up a terminal window and run.
 
You can determine which version of Thunderbird you have installed by starting Thunderbird go to "Help" and choose "About" or open up a terminal window and run.
<pre>$ rpm -q thunderbird</pre>
+
#:<pre>$ rpm -q thunderbird</pre>
 
* The exact command-line used if an command was used to start Thunderbird.
 
* The exact command-line used if an command was used to start Thunderbird.
 
* Screen shot of Thunderbird window if an graphical error occurs or Thunderbird shows an error.
 
* Screen shot of Thunderbird window if an graphical error occurs or Thunderbird shows an error.
* Each extension you have installed.
+
* Each Thunderbird extension you have installed.
  
 
== <Component> related problems ==
 
== <Component> related problems ==

Revision as of 18:45, 6 October 2009


Identifying your problem area

To be able to identify if it's Thunderbird or Thunderbird extensions you need to disable all Thunderbird extension you have installed and enabled. You do so by starting Thunderbird, go to "Tools", select "Add-ons" and disable all extensions listed there.

Quit Thunderbird and start it again. Recreate whatever you did that caused the problem your experiencing and see if it persists.

If the problem persisted go to "Debugging Thunderbird".

If the problem did not persist enable each extension and try to recreate the problem then disable the extension you just enabled again until you come across which extension is causing the problem then go to "Debugging Thunderbird Extensions".

Information to include in your report

All bug reports

In all cases, the following should be mentioned and attached to your bug report:

  • What version of Thunderbird your using

You can determine which version of Thunderbird you have installed by starting Thunderbird go to "Help" and choose "About" or open up a terminal window and run.

  1. $ rpm -q thunderbird
  • The exact command-line used if an command was used to start Thunderbird.
  • Screen shot of Thunderbird window if an graphical error occurs or Thunderbird shows an error.
  • Each Thunderbird extension you have installed.

<Component> related problems

Sample entry

As well as the information from the 'All bug reports' section, include the following information:

Debugging <component>

As root install <components> debug package.

# debuginfo-install <component>

How to GDB component

Note.png
Sample Note
Idea.png
Sample Tip
Warning.png
Sample Warning