From Fedora Project Wiki
This is a draft document!

Personas

  • ‘application developer’ could be one right? someone who wants to build server applications
  • ‘home/small business’ where they are constrained to one server/limited resources?
  • ‘enterprise datacenter’ where they want to roll out many server instances and automate.
  • A mid-level Microsoft administrator who does not have time for a steep learning curve.

Primary Personas

Persona #1

Sandra Summers

Senior System Administrator; New Amsterdam Historical Society

"We're a small organization and we have limited resources... we just can't order new hardware for every new service request we get."


Profile MacGyver
Age 35
Location Brooklyn, New York, USA
Technical Level Advanced
Years Experience 15
Primary Tools ? Not sure. Thinking about things like puppet, nagios, splunk, etc.
Referrals Learns about new tech from team members, USENIX mailing lists, blogs


Motivation

  • Keep IT team within budget.
  • Minimize late-night phone calls.

Goals

  • Clean, secure, and manageable deployment of multiple server applications to a single server.
  • Unified management of server resources.
  • Ability to understand resource usage across server inventory to identify underutilized resources.
  • Ability to easily deploy apps to underutilized resources.

Frustrations

  • Home-grown scripts for deploying apps that have been around forever that have mysterious voodoo power. Difficult to reproduce application deployments consistently.
  • Proliferation of various management console interfaces to have to manage.

Work Description

< description of a typical work day goes here. >

Persona #2

Joe Franklin

Ruby on Rails Freelancer; Joe, Inc.

"I want to build amazing, easy-to-deploy server applications for my clients."


Profile DevOps
Age 27
Location San Francisco, California
Technical Level Journeyman
Years Experience 7
Primary Tools Uses a MacBook Pro as his workstation. Uses Ruby on Rails and Github.
Referrals RubyWeekly, Ruby Insider, engadget, lifehacker, ... (?)


Motivation

  • Produce high-quality applications that excite my clients and build a great reputation for it.
  • Grow my business and gain key clients.
  • Solve interesting problems for people using technology.

Goals

  • Anticipating outages / becoming aware of outages before they happen or as soon as possible in order to mitigate them.
  • Rapid recovery of servers when they go down.
  • Balance multiple ongoing development projects at the same time.
  • Seamless migrations/upgrades of my applications.

Frustrations

  • Platform bugs that casue me to spend cycles porting my code forward. It's time-consuming and uninteresting work.
  • Cloud providers that change their APIs in an incompatible way with little notice! Having to develop new connectors for production servers with only a few days' notice is not cool.
  • Spending cycles packaging code up for an endless array of platforms - it's time-consuming and uninteresting work.
  • Building software on a platform so old it doesn't have the python or ruby library I need and not being able to pull it in from out-of-stream.
  • Being forced to build on top of or connect together poorly or undocumented platforms, and/or use weak platform APIs
  • Frameworks configured by default to require a lot of customization. I want to start running right away instead of getting bogged down in that kind of detail.

Work Description

< description of a typical work day goes here. >

Persona #3

Name

Title

"Don't break it!"


Profile Traditional Developer
Age 43
Location Washington, DC
Technical Level Master
Years Experience 22
Primary Tools Uses a Thinkpad as his workstation. (need more on server development tools)
Referrals ACM? IEEE?


Motivation

  • ??

Goals

  • Minimize unnecessary changes to code; vet every change before it gets in and causes potential problems.

Frustrations

  • ??

Work Description

< description of a typical work day goes here. >

Persona #4

Andy Grant

Junior System Administrator; MegaBank, Inc.

"Automation is critical to managing a rollout to a server environment this large."


Profile ----
Age ----
Location ----
Technical Level ----
Years Experience ----
Primary Tools ? Not sure. Thinking about things like puppet, nagios, splunk, etc.
Referrals ----


Motivation

  • ?

Goals

  • ?

Frustrations

  • ?

Work Description

< description of a typical work day goes here. >

Persona #4

Priya Moore

CTO, Cloud Startup

"..."


Profile Decision-Maker
Age ----
Location ----
Technical Level ----
Years Experience ----
Primary Tools ? Not sure. Thinking about things like puppet, nagios, splunk, etc.
Referrals ----


Motivation

  • ?

Goals

  • ?

Frustrations

  • Incompabilities between platforms
  • Too many technology choices - not sure which one is the right one to buy into.

Work Description

< description of a typical work day goes here. >


Secondary Personas

Persona #5

Edward Bryant

System Administrator

"..."


Profile Fedora Server Contributor
Age ----
Location ----
Technical Level ----
Years Experience ----
Primary Tools ? Not sure. Thinking about things like puppet, nagios, splunk, etc.
Referrals ----


Motivation

  • ?

Goals

  • Create a new role for Fedora Server so that he can use Fedora Server for an application that doesn't currently have a role to support it. He would like this application to plug nicely into Fedora.

Frustrations

  • New to Fedora community; not sure how to get involved.

Work Description

< description of a typical work day goes here. >