From Fedora Project Wiki

Report a problem

Check First

Before reporting a problem, please make sure that you aren't experiencing an issue on the CommonProblems page. Also its a good idea to check with others to see if they too are having problems.

Where to Report

There are a few places where problems can be reported. The two that are preferred are in our Tickets page or at in #fedora-admin. If something needs immediate attention please use #fedora-admin. For longer requests or non-immediate issues please use a ticket.

How to Report a Problem

If you believe you've discovered an outage, please see our standard operating proceedures for an Outage (which includes both admin and user actions). Whenever reporting a problem please follow these guidelines:

  • Don't be general.
  • "The wiki is acting slow"
  • (./) "Whenever I try to save, I get a proxy error after 60 seconds"
  • Don't report an outage that's already been reported, check tickets or IRC first.
  • "/join #fedora-admin; Is the build system broken?"
  • (./) "/join #fedora-admin; wait a minute or two; I noticed I can't submit builds, here's the error I get:"
  • Don't suggest drastic or needless changes (send it to the list)
  • "Why don't you just use lighttpd?"
  • (./) "You could try limiting MaxRequestsPerChild in Apache"
  • Don't get off topic or be too chatty
  • "Transformers was awesome, but yeah, I think you guys know what to do next"
  • (./) ""
  • Do research the technologies we're using and answer questions that may come up.
  • "Can't you just fix it?"
  • (./) "Hey guys, I think this is what you're looking for:"
  • Do look at our code and submit patches if you are so inclined.
  • "The accounts system really shouldn't traceback."
  • (./) "Here's a patch to make the accounts system not traceback"